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Courseware Library - FAQsClick here to print this page About Cheltenham Courseware
Ordering
IT Courseware Library
ECDL/ICDL Courseware Library
Licensing Details
About Cheltenham Courseware
How do you compare with other companies supplying IT courseware? We know we offer the best quality and the very best price. Check out our competitors for yourself! more info
How do I contact Cheltenham Courseware? If you have a question please email, phone, fax or write to us. No anonymous PO box addresses like some of our competitors. more info
Can you provide reviews of your courseware manuals? Yes. We have provided a selection of our reviews on this web site. more info
Can you supply a list of clients using your courseware? Yes. We have listed some of our clients on this web site for you. more info
In which countries are your training materials used? We have clients in over 80 countries including Albania, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Botswana, Canada, Cayman Islands, China, Cyprus, Czech Republic, Denmark, Egypt, Eritrea, Ethiopia, Fiji, Finland, France, Germany, Ghana, Gibraltar, Grand Cayman, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kenya, Kuwait, Lebanon, Lesotho, Libya, Luxemburg, Malawi, Malaysia, Maldives, Malta, Mauritius, Mexico, Morocco, Namibia, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nigeria, Pakistan, Palestine, Papua New Guinea, Philippines, Puerto Rico, Qatar, Saudi Arabia, Singapore, South Africa, Spain, Sri Lanka, St. Lucia, Switzerland, Tanzania, Thailand, Turkey, Uganda, United Kingdom, Ukraine, United Arab Emirates, USA, Vietnam, Virgin Islands, West Indies, Yemen and Zimbabwe.
How long have Cheltenham Courseware been trading? The company has now been trading for over 12 years (since 1995)
Do you provide interactive, Computer Based Training? No. We stick to what we are good at and do not try to be 'all things to all people'. Our training materials are used in over 80 countries and we have an enviable client list.
Ordering
How much does a 'Courseware Library' cost? Please see our prices page. more info
Can I order online? Yes. To order online payment must be made using a Visa or MasterCard credit card.
Can I order using a purchase order? We allow official educational organizations, charities and well established companies to order using a purchase order. You can always order online using our secure ordering system.
What currency do you accept? UK Pounds, Euros and US Dollars.
Our school/college/University has a number of physical locations throughout our town/city. Do I need more than one site license? In most cases a single site license will cover a school/college or University, even though the institution may be spread out over a number of physical locations within a city. If in doubt, contact us prior to purchasing your courseware.
Do you offer educational discounts? Yes. Apply now for a generous educational discount. more info
Do you sell individual courses rather than the entire library of courses? Yes. Most of our customers purchase the 'Courseware Library' which gives you the rights to deliver training courses for ALL the courses contained within a 'Courseware Library'. If you wish you can purchase a single course title. This single course contains all the elements for each of the courses supplied within our 'Standard Edition' or 'Professional Edition' courseware Library, but only for the particular course that you purchase. more info
If I purchase the Standard Edition can I upgrade to the Professional Edition? Yes. Please contact us for a quote if you have purchased the Standard Edition and wish to upgrade to the Professional Edition.
Are the courses supplied on DVD Data Disk or do I have to download all of them when I first subscribe to the Courseware Library? When you first subscribe to the courseware library, you get a DVD Data Disk containing most of the existing, available courses. As new courses are released you will be emailed download instructions as to how to download them. IT Courseware Library
What course titles are included in the 'IT Courseware Library'? You get the rights to all of the courses contained within the 'IT Courseware Library'. To see a complete list of training courses included please click here. You also get the rights to all new IT courses that are released as part of the 'IT Courseware Library' for a 12 month period from the date of purchasing your License. At the end of the 12 month period you are able to continue to keep using ALL the courses that you have received up to that point. If you wish to continue to receive new courses for the next 12 month period you need to purchase an 'IT Courseware Library Site License Extension'. This costs 50% of the normal price of that site license.
What updates are included and how do I get them? When you first purchase a Courseware Library from Cheltenham Courseware you will receive all current courses included within that Courseware Library, on a DVD Data Disk. This DVD Data Disk will be posted to you once your order has been processed. The DVD Data Disk will contain all the necessary files for you to print out the manuals and exercises or to use the HTML/Help file versions, for use at a local site. (HTML/Help file versions available if you purchased a Professional Edition of the Courseware Library). You are entitled to download 12 months of updates and new courses from our web site. This means that all the new courses released as part of that Courseware Library, for a period of 12 months from your date of purchase will be available for you to download from our web site. You will need to provide an email address so that you can be informed when new courses are available. You can always check our list of current courses.
Do you provide different editions for North America and Europe? Starting with the introduction of our Office 2003 training materials, we now offer separate North American and European editions of the training materials. The differences include items such as paper size, spelling, post/zip codes, place names and more! We have also re-formatted our entire back catalog to produce page size specific versions for North America and Europe.
ECDL/ICDL Courseware Library
What is the ECDL / ICDL? The ECDL and ICDL are certification programs that promote competence in IT and offer a qualification that is recognized world-wide. more info
What course titles are included in the 'ECDL / ICDL Courseware Library'? You get the rights to all of the courses contained within the 'ECDL / ICDL Courseware Library'. To see a complete list of training courses included please click here. You also get the rights to all new IT courses that are released as part of the 'ECDL / ICDL Courseware Library' for a 12 month period from the date of purchasing your License. At the end of the 12 month period you are able to continue to keep using ALL the courses that you have received up to that point. If you wish to continue to receive new courses for the next 12 month period you need to purchase a 'ECDL / ICDL Courseware Library Site License Extension'. This costs 50% of the normal price of that site License.
Are the ECDL / ICDL training materials which are contained within the 'Courseware Library official approved and certified? Yes. Cheltenham Courseware's ECDL / ICDL courseware is fully approved by the ECDL Foundation. Please see the ECDL Foundation site to verify that we are an approved courseware vendor. more info
What updates are included and how do I get them? When you first purchase a Courseware Library from Cheltenham Courseware you will receive all current courses included within that Courseware Library, on a DVD Data Disk. This DVD Data Disk will be posted to you once your order has been processed. This DVD Data Disk will contain all the necessary files for you to print out the manuals and exercises or to use the HTML/Help file versions, for use at a local site. (HTML/Help file versions available if you purchased a Professional Edition of the Courseware Library). You are entitled to download 12 months of updates and new courses from our web site. This means that all the new courses released as part of that Courseware Library, for a period of 12 months from your date of purchase will be available for you to download from our web site. You will need to provide an email address so that you can be informed when new courses are available. You can always check our list of current courses.
How do I become an ECDL / ICDL testing center? You need to contact the organization that administers the ECDL/ICDL within your country. visit the ECDL Foundation web site...
You used to sell a 'Courseware Library' that included both ECDL/ICDL and all the other courses. Why are the ECDL/ICDL courses now sold separately? This was done to satisfy the ECDL Foundation who insists that approved ECDL/ICDL courseware is only sold in certain countries, for which it is locally approved. more info
Licensing Details
What is the difference between the Standard Edition and Professional Edition Courseware Library? The Standard Edition Courseware Library
Under NO circumstances can the source Microsoft Office materials be made available to students/delegates. The Professional Edition Courseware Library The Professional Edition includes the paper duplication rights available within the Standard Edition. In addition a range of other formats are supplied for use on a secure Intranet / LAN at the registered site(s). These other formats include Adobe Acrobat, HTML and searchable Help File formats NOTE: Distance learning delivery of training to third parties is NOT covered by this license. To evaluate the range of formats available, please click here.
Can I use the Courseware Library to deliver 'Distance Learning' over the Internet (or Intranet)? Many trainers use our manuals for tutor-led training sessions, followed by the students using the workbooks to practice the knowledge gained during the training session. The manuals are an excellent reference after the course as they have a 'how to do' format. In some cases organizations use our materials to supplement Computer Based Training packages. This is an excellent, low cost additional training resource! In other cases organizations use our materials as a library for self study or open study at a site. Remember with most of our courses you get:
And recently introduced for new course titles...
Schools, Colleges and Universities may use the materials on a secure Intranet/LAN to be accessed LOCALLY by members or students of the institution. No commercial training companies are allowed to place any of our materials on the Internet! If we find such examples, legal action will result!
Can I add my organization's name and logos to the manuals? Yes. (You must leave the Cheltenham Courseware copyright notice on each item that you use).
Can I remove the Cheltenham Courseware copyright notices from the manuals? No. All materials supplied by Cheltenham Courseware remains copyrighted to Cheltenham Courseware, and must be clearly indicated by a copyright notice on each item used to that effect.
Can I resell the manuals to third parties? No. You can sell the manuals (at cost) to anyone who physically attends a training course run by you at your training center. This does not cover third parties or distance learning schemes.
Can I act as reseller of your training materials? No. Sorry, we only sell direct and do not use resellers.
Can I really teach as many people as I want using the training manuals within the Courseware Library? Yes, provided you use the training materials to teach only those people attending a training course at the site for where the Courseware Library is registered.
Is there an annual renewal fee to use the courses contained within the Courseware Library? No. Once you have purchased the Courseware Library, there is no annual fee to keep using the materials that you receive during your first year of subscription. At the end of that year you may continue to keep teaching using these materials without additional cost. If you wish to keep receiving updates and new courses at the end of your first years subscription, you can pay an optional 'courseware library subscription renewal fee', which will allow you to continue downloading new courses. This optional 'subscription renewal' price is around 50% of the normal price of the initial one year subscription price.
How do I continue to get updates to the Courseware Library' at the end of the first 12 months subscription? During your first 12 months subscription to the Courseware Library, you get free access to updates and new courses as they are released by Cheltenham Courseware. At the end of this period you need to pay a Courseware Library subscription renewal fee (which is around 50% of the regular fee), in order to continue to receive new courses. These courses are made available via download from our web site.
Can you supply printed manuals rather than us having to print the manuals ourselves? No, we do not supply printed manuals. You can either print the manuals from disk yourself or use a local printing service to do this. This also allows you add your name and logos prior to printing.
What is included with each course? Most of our courses include a manual, workbook, work files and a set of instructor slides. The Professional edition also includes HTML and Help File formats. more info
How do I know when new courses are added to the Courseware Library? Once you purchase a 'Courseware Library', you will be emailed when new courses are available for download.
If I edit the manual, can I update the 'table of contents'? Our manuals are produced in Microsoft Word which allows you to edit the documents and then automatically update the table of contents. more info
Are the Courseware Libraries suitable for both instructor-led and self paced or open learning? Different clients tend to use our IT training materials in different ways. Some deliver tutor-led, classroom based training while others use the training materials purely for open, self paced learning. Many clients combine the use of our printed training manuals with computer based training packages supplied by other courseware companies. This last combination adds enormous value to computer based training and gives the students a valuable reference to keep (and use) long after the training course has finished!
Still have a question?
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